Some hotels are blessed with a completely unfair advantage – and this is one of them. The Park Hyatt Sydney offers an inimitable location. Perched between the iconic Harbor Bridge and Sydney Opera House, it’s a central business district dream, with no shortage of vibrant city life to explore nearby.
But at $900 a night, location isn’t everything. To thrive, a hotel would need more – and unfortunately on this stay, the Park Hyatt Sydney didn’t offer it. It, of course, being “more”.
There were no hellos in the hallway, polite greetings or inquiries about help making plans. The staff – overall – appeared rigid, unwelcoming and lacking any concern for guest satisfaction. It felt cookie cutter, in the gold bullion sort of way.
There was never a sense of place. The hotel is lovely, but lack of any definable vibe or personality amongst staff and menu meant it could be located anywhere. Thank goodness there are windows. Thank goodness the hotel is blessed with it’s unmatched location.
My overall sense of the staff was best illustrated in Home Alone II by Kevin Mccalister. You could practically feel each member of staff attempting to pry your wallet open with their eyeballs. Never a pleasant feeling.
Me: Other than the spirit, what’s the difference between the Singapore Sling and this other Rum punch?
Bartender: Well, one is made with Gin and the other with Rum.
Me: Ok, then…
On one occasion, we sat down, looked at a menu and politely said we were going to pass. Only moments later, the other server emerged from the same location asking the very same question. It’s hard to properly describe the levels of frustration experienced during these attempted cocktail visits. So much so, we gave up and didn’t even give the hotels other food locations a chance.
In the end, this hotel left a mercurial, frustrated feeling and nothing more. The location is idyllic. The rooms are of the highest worldwide standards and the views are first class. Connectivity around the city from the nearby ferry wharf is unbeatable.
But when you’re shelling out major cash or major points – you want to feel welcomed or invited. And you should. Sad to say – we barely felt as if we were allowed in. With other top properties, many which offer suites or club lounge amenities at a fraction of the cost – and only hundreds of yards away, we regretfully say we’ll be looking elsewhere. It’s all about staff culture and a desire to elevate any guests experience – no matter how small. This one could improve.