a close up of a passport

Last summer, the UK made headlines for all the wrong reasons – and no, we’re not talking about bloody Brexit. London’s airports were under hot scrutiny, including from airline bosses for the truly staggering immigration queues airline passengers were facing. With waits lasting hours, it put a real buzzkill on the romantic idea of summer in the United Kingdom.

In response, UK Home Secretary Sajid Javid announced exciting new changes to the e-passport gate systems last year, which have sped up wait times for those eligible to use them. Rather than simply allowing UK and EU nationals holding electronic passports, as of May 20th, 2019 the gates will now open to nationals of eleven new countries as well.

Here’s everything you need to know about who is eligible to use the UK e-passport gates, how to use them, and whether they are better than “fast track”.

a road with flags on itAs of May 20th, 2019, it’s official…

If you’re traveling on a Singaporean, USA, Norwegian, Canadian, South Korean, Icelandic, Swiss, Lichtenstein, Japanese, Australian or New Zealand passport, you can use the e-passport gates at UK airports and most border crossings.

The first thing to know is that even if you are traveling on a passport from one of these countries, you must have an electronic passport to be able to actually use them. Fortunately, there’s an international symbol for this. It’s the one directly below the words United States of America. If yours has it, you’re good to go..a close up of a passportWhen it comes to actually using the machines, there are a few important points to mention as well, if you want to avoid being the person that makes everyone go “ugh” as you fail over and over again. All hats and other things which could distort your face need to be removed, and it’s best to put any shoulder bags down on the ground in front of you.

When you actually walk up to the machine, you’ll want to have your passport in hand, ready to go, in a position which puts the passport photo page face down, with the passport folded open. You’ll slide it into the scanner and then look to the right. Push it down hard, to ensure it scans. For a USA passport, and most other passports, your hand should be in the following position.

The front cover should be in front and facing up to you, with the photo page open and facing down. Just slide it forward until you can’t and push down hard with your pointer and middle finger to help the photo page scan easily.a hand holding a blue passport

At this point, you simply follow the prompts on the screen just off to the right, and hope that the “spinning wheel” sign then tells you to exit, and the forward gates open. If they don’t, don’t fret – it happens all the time.

You’ll simply need to join a short queue to see a physical officer, who will finish processing your immigration. This can happen for random reasons, or if you’ve had obscure recent travels and more info is needed. It can also mean you might have a faulty chip in your passport, which is a good reason to get it fixed!

a group of red telephone boothsAnd what about fast track?

Fast track is a benefit many airlines pay for, allowing business and first class passengers to utilise a special queue. For non UK/EU nationals, it’s always been hit or miss as to whether it’s actually faster, but for UK nationals it’s almost always been slower than simply going through the standard e-gates.

It will be interesting to see whether fast track becomes more valuable with more foreign nationals now able to access the e-passport lanes. If the fast track queues, suddenly offered e-passport gates only accessible to first and business passengers, there’s no doubt they would be, but if they continue to be operated by manual passport inspections, it’s almost always faster to just use the e-gates, even if you have a fast track pass…

It’s live already, so get to it…

This new and expanded e-gate acceptance is live as of today, which means there’s nothing to wait for. If you hold one of the 11 passports mentioned above, or are an EU/UK national, you can use the speedy e-gates to your advantage. Get to it!

Gilbert Ott

Gilbert Ott is an ever curious traveler and one of the world's leading travel experts. His adventures take him all over the globe, often spanning over 200,000 miles a year and his travel exploits are regularly...

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  1. Hi Gilbert

    I’d advise people using these machines who aren’t familiar with them to push their passports down HARD on the glass to make them easily readable.

  2. “London’s airports were under hot scrutiny, including from airline bosses for the truly staggering immigration queues airline passengers were facing. With waits lasting hours, it put a real buzzkill on the romantic idea of summer in the United Kingdom.”

    I find it amusing when I read bloggers based in the US complain about EU wait times at Immigration. For non US citizens, arriving into the US is almost 100% of the time a test of endurance. Waits of up to 4 hours have been listed and a 1 – 2 hour wait can be mentioned as normal.

    Even using the USCBP facility at Dublin, I have had waits of over an hour and once at 2 hours

    Another thing to be recognised, with more countries being allowed to use the eGates at the UK border, you can expect longer lines to be the result

    1. My wife is British, and we spend most of our time in the UK, so your anger is misplaced here.

      Before she was eligible for Global Entry, which I suggest anyone reading this in the UK apply for, I waited for hours for her to get through US immigration. If you check the record, I’ve never had a positive word to say about US immigration, so again, I think you’re off base on this one.

      The bottom line: no one should face an extended wait to enter a country. Tourism is a vital industry and each nation should make the greatest effort possible to maintain full safety protocols while introducing enough machines, officers and vetting systems to speed the process, especially as technology improves.

      1. Hi Gilbert, Apologies, I am not angry at all, just pointing out the fact that the De-Facto situation for most non US Citizens without GE or Pre-TSA etc is to expect a very long wait at the US border

        It puts a real buzzkill on the romantic idea of summer in the USA also

        Your piece singled out the UK Border without mentioning that it happens in the US too, which I think for the purposes of balance you should have mentioned

  3. As a USA Passport holder, does this eliminate the need to continue paying for the UK Border Forces Registered Traveller membership? Seems like the same perks, but now free.

  4. Useful blog. Those travellers wearing glasses might want to take them off when looking into the camera. The gates can work without taking them off but more often than not they don’t and it just holds everything up

  5. no more passport stamp. That will mean that if I arrive in the early morning with the hotel not ready, I may wait for a passport stamp and not go through e-gates.

  6. Used it just this morning! Super fast, no lines, albeit it was 5:30 this morning. Happy to see that this service is now available. I was dreading the usual long lines.

  7. Turgutbey, it doesn’t work for young kids. I thought I saw a sign this morning that said minimum 12 years or 16 years… something like that. So young kids are not eligible.

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