I cover “everything” in travel on a daily basis. In a world of copycat moves, “what’s next”, or “what’s new”, is always a passion. And while there are many things to like about the Capital One Venture X Card, there’s an “X factor” to me, that really sets this card apart from so many others.
It’s not lounge access, though the card’s got it, nor the amazing points earning of up to 10X, $300 travel credit or any of the other countless travel credits, but a simply piece of confidence.
This card, and other cards with access to Capital One Travel offer confidence inspiring booking features, brought along by hopper. It’s like insurance, without the painful claims process or eye gouging fees or ridiculous excuses. Sound interesting? It is.
A Real Reason To Book With Capital One Travel
Most major rewards credit cards have a website where you can book travel. There are some good perks too. A common thread is often more points. Chase, Amex and others all offer more points if you book through them, than elsewhere.
So when Capital One entered the game, they were faced with a choice: copy, or innovate. They chose the latter, bringing features like “cancel for any reason”, where a non-refundable airline ticket is able to be cancelled for a small fee at booking.
Another stunner: price drop protection. If Capital One Travel suggests to “buy now”, and the price later drops, you receive the difference in price, up to $50 automatically.
I can’t tell you how many readers have gotten in touch to shout about what a difference it’s been, being able to book things knowing they can cancel without the pains of insurance, and how many have been surprised or delighted to find $50 back with the price guarantee. These alone go a long way in justifying the $395 annual fee.
The point is, sometimes people considering credit cards get bogged down in “all” the benefits, when it’s really a couple of specific benefits which can make all the difference. To me, this is the “x-factor” of this card.
And finally, there’s price match guarantees, with an easy claims process. According to Capital One, the travel service proactively monitors and matches rates found on other top sites and matches. If for some reason the price is lower elsewhere, you simply call customer service.
With our price match guarantee, if you find a better price for a flight, hotel or rental car on another site within 24 hours of booking, we’ll refund you the difference.Capital One Travel
There Are Some Limitations
This is one of those things that sounds too good to be true, but isn’t quite. It’s real and it works, there are just some small limitations.
In some cases, only partial refunds are available with the “cancel or any reason” flight product. Considering how cheap it is to add the option, and how you’d get nothing back at all otherwise, it’s still remarkable.
Second, the price drop protection is capped at $50 for flights. This may not cover the full difference in fare, but the artificial intelligence is constantly learning, and the way it is structured — Capital One has every incentive not to be wrong. With other sites, you have nothing, so the $50 is just a big plus.
Ultimately, it’s up to you to learn how to hunt great fare deals!
How To Use These Capital One Features
Using these features is easy and that’s the whole beauty of it. There’s no calling an insurance company to create a policy, or needing to read through red tape to find a justified reason to cancel or change.
Any eligible Cardmembers can simply register for online access and then login to CapitalOneTravel.com to take advantage of these services. Don’t forget that Capital One Travel offers 10X points on hotels and rental cars booked via Capital One Travel too, in addition to 5X on flights.
Let’s not forget the other great benefit of Capital One – lounges that get announced to great fanfare in 2020 but never open!
lol!!! Agreed.They still only have one!! This is by far the most overrated card in history.
Capital One Travel is not the X-factor. It is the ACHILLES heel of the card.
*Not all hotels are available
*ZERO customer support. I booked a car with SIXT. I got to LAS and they did have cars after waiting in line 2 hours I was told to wait another hour or so. I called Capital One to cancel and they could not longer cancel the non-refundable reservation. I am still waiting for my refund 4 months later. Denying the charge failed as well.. Similar issue happened with a hotel booking in Cancun when they did not have rooms available at 630pm so I booked a different hotel.
I just cancelled my Venture X card since I have Priority Pass through the far superior Chase Sapphire Reserve
There are limitations to the Cap1 travel portal, they sometimes don’t have all of the published flights depending on the airlines, routes and time. Also, some flights only offer a particular class fare, i.e. they sometimes only offer a saver fare but not the main cabin fare which is available if I book it directly from the airline.
I recently had to cancel a couple of flights caused by Hurricane Ian. I had to pay a cancellation fee and received limited credit that can only be used by the named party on the cancelled tickets. No travel protection that I could find!
So, main question… did you book via Capital One Travel, or via an airline or other source? Somewhat important in the equation.
I booked through Capital One
I wanted to book a multi city trip to Columbia. When I tried Capital One Travel, they only have the option for One Way or Round Trip. Customer Service said multi city is not an option. I booked with a different site.
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