Airlines are scrambling right now, and it’s not getting any better, any time fast.
While some have chosen to block or hide customers right to refund, others are getting creative – giving passengers a reason to help keep the airlines cash flowing. Aer Lingus kicked it off with a 10% boost to your ticket value, and now Virgin Atlantic is adding a gamified element, with unique offers for each type of ticket, if you go for the voucher.
For European airlines, the rules are quite simple. If your flight is cancelled by the airline, you are entitled to a full refund. Obviously, in a time of crisis, the airlines would love for customers to take the voucher option, for future travel.
If you are comfortable enough financially to do so, it can be a nice way to support an airline through tough times, if you’re a fan.
Virgin Atlantic was already one of the better actors in this saga, with clear rights to refund on their website, and more flexible re-booking options than most, including waived fare difference in some circumstances, in addition to waived change fees, but now they mean business.
The airline has quietly rolled out a series of incentives to keep customers from withdrawing cash, including upgrades, extra miles and even money to spend at the airport. Passengers are receiving offers based on their current booking class. One reader messaged this morning to note their booking in economy was offered…
- an upgrade to economy delight
- 4,000 bonus miles per person, per flight
- £25 voucher to spend at the airport
If you have an Upper Class, or Premium booking that’s been cancelled for travel within the next 72 hours, it’s absolutely worth using the text, WhatsApp or call center to see what Virgin is offering for your booking.
To get passengers back into the skies later this year, rock bottom fares are expected, and having an upgrade, extra miles and other perks is valuable, particularly if you can find the same fare, or better yet, one even lower!
It’ll be really interesting to see what sort of offers are being dished out for Premium and Upper Class, so please leave a comment with the offers you receive! Passengers will always remember how they were treated during these times, and it’s nice to see another airline taking a positive approach to hard times.