a seat in a plane
The Final Verdict

Dine on demand meets the perfect cabin…

Qatar Airways really has revolutionized business class. It’s not to say that there aren’t other fantastic options, but each time I find my way into the Qatar Business Class cabin, I’m so glad I did, and somehow each experience manages to feel better than the last.

With sleek lighting, top quality seats and a service style you’d be hard pressed not to love, this flight from Edinburgh to Doha was far from boring…

qatar airwaysLounge

If you’re flying from somewhere other than Edinburgh, ignore this paragraph. The only thing you can depend on is the world class Al Mourjan business class lounge in Doha. You can read about that here instead after you finish reading this impeccable summation of events.

Departing from Edinburgh we utilized the British Airways lounge. The lounge won’t be featured in architectural digest anytime soon, but it’s a very pleasant place to kill time. Breakfast features warm and cold selections and lunch offered a particularly good soup with a nice variety of tea sandwiches. The lounge never felt crowded and the wifi worked very well, which is what you want.

qatar airwaysOn Board Qatar A350-900

Ah, the comforts of “home”. It had been almost a year since I’d flown Qatar Airways on the Airbus A350-900 and I was keen to explore whether seats had tattered, service had slipped or the dine on demand experience felt perhaps less extraordinary than at its introduction. The answer: none of the above.

A welcoming purser greeted me at the door, and I was shown to my seat to discover better pillows, a vastly improved home quality blanket and yet another shade of Brics amenity kit.

qatar airwaysWhether you’re in Qatar Airways private QSuites, or this predating seating configuration, the Airbus A350 is a thrill. To someone accustomed to flying virtually any aging fleet, it feels like a space ship. If you struggled to comprehend mood lighting on planes, you won’t again.

Vibrant “intelligent” color floods the cabin, setting the tone for take off, meal service and arrival while *theoretically* helping to fight off jet lag. One thing that definitively does help with jet lag: the cabin offers a more optimal air pressure with more natural humidity. It’s dead quiet and highly pleasant.

qatar airwaysSettling In

As you settle in, you’ll find great storage space to the side of the seat below you. The area below the foot stool is a perfect place to store backpacks shoes and other extraneous items which don’t fit in any of the cubbies. If you’re in row 7, you’ll enjoy additional storage space at eye level via the compartment pictured above.

Row 7 is the first row of the rear “mini cabin” and offers the best proximity to the boarding door, for speedy exits. It’s my preferred seat on this aircraft in A, E, F or K.

qatar airwaysqatar airwaysThe Oryx one entertainment system remains very solid. It’s still relatively fast, but what really matters is whats inside. The system is packed with TV season box sets, classics, new films and international options. I’d blame them for the lack of great recent films, but I’d be far better served taking my complaint to Los Angeles, where writers block seems to have affected everyone. We don’t need another Jurassic Park, do we?

qatar airwaysqatar airwaysBed mode in these seats is exactly how it should be. An eye level remote control allows you to change programming with ease and armrests can come down to add extra sleep surface. In a perfect world the TV’s would tilt down for clear viewing from the sleep position, but there’s first world problems and then there’s that. The new duvet was sizable enough to wrap around two passengers, which was oddly comforting, but it’s the improved pillow which made for borderline ground quality sleep.

qatar airwaysDrinks

Qatar Airways offered quite an amusing wine list on the flight, with bottles ranging from £5($7) to £45 ($60+) and reviews ranging from dreadful to exceptional. The all star: Chateau Batailley with a ripe Cabernet blend. The wild card: Cuvee Giuseppe from Brazil, which proved nice. For total indulgence, the 2002 Sauternes dessert wine was a knock out.  Literally. Here’s a look at the entire wine menu, with crowd based Vivino ratings and sample prices…


Food on board was dependably excellent. I adore the dine on demand concept, particularly because staff truly welcome the idea of serving you when you wish to be served, rather than on their time. I was reminded multiple times that I can have anything I want, whenever I want, which is very dangerous business.

Many airlines struggle to properly activate their caterers, especially from lesser trafficked airports such as Edinburgh, yet Qatar shined once again. I

f you enjoy spicy food, you’d be remiss to miss out on one of their chicken biryani style dishes, complete with raita. The sticky toffee pudding for dessert needed a caramel sauce, but if that’s your only worry in life it’s best to keep your mouth shut.

qatar airways foodThe Crew And Service

While some might call it rehearsed, I’d call it professional. Qatar Airways crews seem to manage the art of improvising, while also sticking entirely to the professional stick. Austin from the crew took great care of me and read his lines with far more conviction than any TV cop drama, but also took note of the fact that I was low key and curtailed the theatrics accordingly.

What I’m trying to say here is that they really know their product, they’re genuinely passionate about bringing good service and while it may not always be colloquial it’s always good. I can’t fault a single element of the service and love how much time crews take to ensure you know that this business class experience is yours to direct. So, who wants to see QSuites?

Gilbert Ott

Gilbert Ott is an ever curious traveler and one of the world's leading travel experts. His adventures take him all over the globe, often spanning over 200,000 miles a year and his travel exploits are regularly...

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    1. I have never been paid to fly. I paid for these flights as I do virtually all flights.

      I’m sorry I couldn’t find something to complain about in the dual level, multi shower, sleeping room, buffet, a la carte dining and top shelf bar equipped lounge.

  1. Noise on newer planes makes such a difference. I recently flew an old AA 767-300 overnight from PHL to AMS, the noise inside the cabin is simply insane

  2. I can relate to this great summary of a top quality airline. I’ve flown Qatar a number of times in the past year and have had only one ‘so-so’ flight, but was still miles ahead of most other carriers.
    The Qatar experience, in my experience, is sometimes let down by the business check-in desk. I have experienced an absolute chaotic Bangkok check-in that took over 45 minutes. I have had a 30+ minute wait in Auckland. In Manchester, they treat you like you are checking in for a no frills flight to Malaga, which was likely the desk agents next assignment. When it isn’t handled by Qatar staff directly, that is where the quality stops.
    That includes the third party lounges (I’m looking at you, Manchester.). However, when you get to Doha you have the amazing Al Mourjan lounge where I’ve spent quite a number of hours. It can get very busy at times, and even then it is still a comfortable place to relax as it so spacious.
    But then again, what do I know about quality? Thanks to this review, I’ve just realised that the wine I enjoyed the most on board happens to be the cheapest one on the menu!

  3. Hreat rdvirw. Just what we experienced on our way to PEN and hope for on way bavk from KUL. Love al mourjan too.

  4. I’ve recently flown business class Doha to ROME on a 787-800 and I have to say I was expecting more from an airline that has such a strong marketing on his premium products. To resume:

    PRO : 4 seats per raw only and all forward facing. A la carte dining and wifi on board. These are big PLUS, however,

    CONS: Unexciting gastronomical experience and lack of premium ingredients ( no Lobster, no truffle, no Caviar, no foie gras, not even fish on the menu…yes I know you can pre order at least some kind of fish and mine was a very last minute booking..still I’ve had Lobster Termidor from the main menu as a main course on Malaysian….)
    My phone battery went off after 5 minutes of the 30 mns free wifi and once back on I’ve lost 25 mns of free connectivity.
    TV command unfriendly and frankly useless.
    No PJs, sleepers nor proper bedding set available on day flights and flight under 8 hrs, not even on demand, seems lie QR decides when you should sleep comfortably or not.
    Al Mourjan lounge served pretended to serve hammour ( fish) while in fact it was cod ( I live in Portugal and trust me I can recognize a cod fillet)
    I had to remind the crew to dim the lights …
    Once fully horizontal the feet get stuck at the tight cavity at the end and it’s uneasy to stretch.

    Overall a decent experience and rating it 7 out of 10 but was truly expecting 9 out of 10. Will give it a go again in First Class.

  5. Interestingly I arrived in the U.K. on a Qatar A350 this morning and the service was decidedly average, albeit through a combination of small matters which add up. Being a pepper lover I had to point out that I’d got two salt pots and my first choice wine wasn’t available, nor later my first choice breakfast even in seat 2K. The crew dissuaded us from using the forward bathroom (saying that it was u/s when they really mean that it interferes with them in the galley), directing us to those already occupied further aft.
    First world problems but, having experienced similar issues during a couple of other QR flights earlier this week, I’m wondering if they are starting to lose their shine.

  6. I have just flown return from Cardiff to Australia.This has been the best experience of business class…ever.Wonderful staff,pure comfort and amazing food.I will onlyever fly with them from now on.

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