Travellers are now faced with as much, if not more uncertainty than airlines. Jobs are at stake, finances uncertain and the future equally so. Airlines operating flights from the European Union, or on an EU based airline must offer customers a full refund, if their flight is cancelled, but with 90% of flights out of service, that’s creating even more dire finances for airlines.

To incentivize customers to allow Aer Lingus to hold the money, the airline is offering a voucher + 10%, if you don’t take the refund. Better yet, it’s valid for 5 years…

Rights Vs Options

Your rights presently allow any AerLingus customer whose flight has been cancelled to seek a full refund, but Aer Lingus is sweetening the deal if you don’t. Even if your flight isn’t cancelled though, Aer Lingus is offering you a voucher + 10% if you were due to travel between March 21st and the 31st of May 2020.

That’s the kind of thinking passengers deserve, and it may help Aer Lingus immensely. For clarity sake, it would mean if you had a $1000 flight booked with the airline, you’d be offered a voucher for $1100.

The voucher can also be used anywhere in the Aer Lingus network, not just the route you had booked, which is an important distinction given uncertainty with so many destinations at this point.

Pictured left to right: Aer Lingus Cabin crew member Grainne O’Callaghan, Captain Colette Evans and Cabin crew member Katie Quinn. Aer Lingus has today announced the introduction of a new customised mood lighting system to its fleet of aircraft. Aer Lingus has partnered with Cobalt Aerospace to deliver the best-in-class LED cabin lighting which features carefully-curated lighting settings to minimise the effects of jet-lag and to maximise the well-being of passengers through each phase of their flight.Fight For Survival

Obviously, many customers face equally if not more uncertain times than airline, as the effective of world health concerns begins to sink into its economies. If you’re one of those people and desperately need to recover funds for a trip you won’t be taking, that options still exists…

But…

But if you’re in a stable position, like Aer Lingus and don’t mind seeing a 10% maturity on your funds for future travel, when the world does return to normalcy and safety, it’s a great incentive to support the airline and also get a little boost for yourself.

If airlines want to keep customers from pulling cash out, this seems like a really fair and equitable way to do so, while encouraging future travel. Eventually, we’ll all be back in the skies. With any hope, other airlines will seek to offer creative ways to shore up the near term cash crunch with options like this.

 

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