Sometimes it’s fun to take a walk in someone else’s shoes, but other times – not so much.
Case in point: person A takes a flight with a European airline to Europe and gets delayed, and is then owed up to $650. Meanwhile, person B is equally delayed, but took a flight on an airline based outside of Europe, like the US, Middle East or Asia and they are entitled to the absolute sum of nothing.
This article promised you a simple but lucrative reason to choose a European airline over any other when flying to Europe, and hopefully that simple reason has clicked for you. Reason being, European airlines have to uphold European delay rules even for flights departing other countries, whereas other airlines don’t.
When a flight is delayed for at least 3 hours upon landing (not take off), and it’s the airlines fault as opposed to adverse weather or things they legitimately can’t control, all passengers are owed money when departing Europe regardless of where the airline is from.
That means if you’re flying Delta from London to New York, or Emirates from Zurich to Dubai you’d be compensated. Going the other way however, only European airlines are on the hook when things go haywire.
Compensation on delays over 3 hours, especially those over four hours can command $650 (€500) in actual cash, which the airline must remit to you by check at a later date. It’s not “play” airline money, it’s real money and even though they need to pay up, you still get to travel and they must get you all the way to your final destination. In some cases, it may be more than you paid to travel, and that’s still totally fine.
Of course, if you happen to be flying to Europe with a US, Asian, South American, Middle Eastern or any airline, you’re totally out of luck.
Every day, somewhere, a plane goes “tech”, a mistake is made or something happens where an airline cancels or delays a flight where it’s their fault. We hear from so many passengers who have heard about the EU261 compensation laws, but are absolutely gutted when they find out that because they chose a US carrier to get them to Europe, they’re ineligible in that direction. Just to reiterate, leaving Europe every airline is liable.
The suggestion here, is that whenever possible, it can make sense to choose a European carrier for your trip to Europe, and any carrier for the trip back. For example, if you were flying United, you could fly Lufthansa to Europe, and United back.
If you love Delta, you could fly Virgin to Europe and Delta back. If you’re a Oneworld person, you could fly Finnair, Iberia or British Airways to Europe, and fly American Airlines back. In each of these cases, you’d be eligible if things go wrong in both directions, rather than just one.
Remember: even if you’re loyal to a US airline, you can still earn miles and status credit with that airline while flying one of their European partners, so you really don’t miss out on much..
How To Make Delay Compensation Claims
Know this from the get go: airlines will flat out lie to avoid paying out and some are worse than others. If you have an open shut case, simply submit your claim via the airlines standard customer service form, with details of the flight, date and reason given for the delay.
If however you are stonewalled, it can make sense to involve companies like AirHelp, Bott & Co and others, which handle all the legal work in exchange for a 25% cut. AirHelp can even crawl through old reservations, going back five years! As we often tell people, 75% of $650 is better than 100% of zero.