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Airline v. passenger incidents are en vogue at the moment, with many largely (non) stories being sensationalized for the sake of creating shocking headlines. Tensions between airlines and their customers have never been higher. A new video just surfaced, from a 2015 incident between an elderly man and a United ground employee, and it may be the most horrific airline blunder we’ve seen visually to date.

Ronald Tigner, age 71, is seen in the video at Houston’s George Bush Airport allegedly asking for a new boarding pass, since his had been garbled. A large, brut United employee apparently responds “can’t you see we’re busy”. Mr. Tigner apparently pursues the issue further, since the agents were not actually assisting any other passengers and asks for the agent to “wipe the smile off his face”, to which the agent allegedly replies that he’ll “kick his ass”, before throwing him to the ground, leaving him apparently unconscious and lifeless.

This video strikes a very personal tone for anyone. Personally, having a father of similar age, who could easily make a similar request, I felt an absolute chill watching the man lay lifeless, while a football team worth of United employees stood around, not once checking on the passengers wellbeing, despite appearing lifeless. How could one innocent bystander be more effective than a team of trained employees? This video is a disgusting visual display of how apparently dehumanized the airline industry has become, with troves of employees who are both aggressive and aggravated while fulfilling their duties. Of course, let’s not forget that airline employee salaries are funded by the people they carry such apparent disdain for. The man in the video who harms the passenger has since been arrested for felony assault, and the passenger, Mr. Tigner is suing United for over $1,000,000. The matter is ongoing…

What’s your reaction to this latest United blunder?

HT: ViewFromTheWing

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