Customer Service Issues

British Airways Is Refusing To Refund Stranded Passengers Who Booked Alternative Travel?

Some articles hurt to write. This is one of them. It goes without saying that it's been a trying year for British Airways, and just as things seemed to be turning around, an IT meltdown crippled their systems, stranding over 100,000 passengers this past weekend. The outage made it virtually impossible for many to get in touch with British Airways, and those that were lucky enough to get through found difficulty getting rebooked onto another carrier, with constant systems failures. Well, if true, it's apparently worse...(Continue Reading)...

...

Why Everyone Should Be HAPPY About Airlines Offering “Buy On Board” Food…

Off with his head, chanted the peanut gallery after reading this article, while flinging once free airplane peanuts at the corpse. Airline passengers are very protective of their in flight freebies, and so it should come as no surprise that almost all passengers truly loathe the idea of "buy on board". Before the jury votes to send this writer to the gallows, I'll ask one final question: are you more protective of your lousy airline meal, or your hard earned cash? You can't have both...(Continue Reading)...

...

Five TIPS To Keep You From Getting Involuntarily Bumped And Dragged Off A Flight…

When you watch a peaceful fellow passenger get dragged down the aisle of your flight, bloodied from the beat down he just received from police, just for refusing to leave the seat he paid for, you get that "oh god, I hope they don't ask for my seat" feeling. Truth be told there are a variety of reasons that a passenger can become the subject of involuntary bumps or denied boarding, but there are a few things you can do to minimize the chances...(Continue Reading)...

...

UNITED INCIDENT: Why The Airline, Chicago POLICE And Other Passengers Should Be ASHAMED…

United screwed up, and rather than raise their offering to fix their mistake, they used FORCE against a peaceful man to ensure their needs. This must be written with a personal tone, because every bone in my body fights writing these articles. I hate these articles. I hate unruly behavior articles and mini airline scandals. Sometimes, however, things just "hit the fan", as they say. The United incident which unfolded over the last day, from a small story into national headlines is a seriously big deal, because it's a scary narrative of power...(Continue Reading)...

...
article placeholder

In My Delusional Mind, I THINK The United Incident Could Change Airline Service…

Have we reached the tipping point? Have they finally gone too far? We of very little faith in airlines have good reason. Time and time again we're let down, left stranded, abandoned, bumped, over charged, nickel and dime'd and there surely must be an end. Even as a jaded, crass doubter I can't help but think the playbook will be changed from this incident, because what airline would want to be United today?...(Continue Reading)...

...

The HONEST Truth: Here’s Why YOU Don’t Get Upgrades (And What You Can Do About It)…

The only reason I ever get calls from mainstream media are for upgrade tips. The reason they call is because everyone on earth wants to fly in a better cabin and doesn't want to pay for it. There are fewer seats than ever up front and more and more people hoping to snag one, which means less people getting upgrades. Here's why people realistically don't get upgraded and what you can do to improve your chances...

...

Hate Waiting? AMAZING Hack To AVOID Hotel Or Airline Phone Holds FOREVER…

Your call is so important to us that we're going to play the same annoying music over and over again, much like how governments torture terrorists. At least play some good tunes right? There is no one on earth who enjoys waiting on hold to talk to an airline or hotel, and on top of that some call centers are better trained than others to handle your needs. Here's an amazing hack to make sure you speak to the best call centers and never have to wait...(Continue Reading)...

...

The REAL Life Implications Of Giving Travel Advice To Strangers You Don’t Know…

"You ruined my vacation" are four words I thankfully am yet to hear. There are plenty of other four word and four letter combos that I've been equally happy to avoid thus far and I must say that to some extent, part of that success thus far is by design. There are real life implications to giving free advice to a large group of people over the internet and I figured this would be a great time to share my rationale...(Continue Reading)...

...

FOUR Things American Airlines COULD Learn From Our Well Publicized Incident…

Airlines face crazy, never ending issues every day and I have total respect for them. I do however think that in all the endless chaos they sometime forget the one thing that makes their planes take off. It's not fuel, wind, pilots, jumbo jets or Rolls Royce engines, it's people. Paying passengers. I was injured on a flight, which is a rare occurrence for most airlines yet it seemed like no one cared, no one responded and there reasonable handling. Here are five things which I hope American Airlines takes away from our (very) well publicized incident...(Continue Reading)...

...

I Was Hit By A Runaway Beverage Cart On AMERICAN AIRLINES. Here’s My Literally PAINFUL Story…

This past Friday I was in LA to tape a TV show and talk about things people can do to make their travel more fun, affordable and efficient. I took the redeye home to New York on AA10 Friday evening, and what started as an incredibly smooth and uneventful on time departure turned into the worst, most painful and really, terrifying flight of my life...(Continue Reading)...

...

BRITISH AIRWAYS CEO Hints At DISASTROUS Future For AVIOS (Miles) Loyalty Program…

Airline miles are already yet another tale of the rich getting richer. Many airlines have fixed the amount of miles you earn either literally or figuratively to how much you pay for a ticket, not how many hours you sit in a plane, or how many miles you actually fly. We've collectively come to stomach this phenomenon over the years on the basis that redemptions, that wonderful moment when you get to finally use your miles will still be worth saving for. There is something special at the end of the tunnel. Alex Cruz, British Airways "cost cutting" CEO, unveiled his vision for the future of the Avios (frequent flyer miles) program, and it's terrifying...(Continue Reading)...

...

VIRGIN ATLANTIC Just Completely CHANGED How You UPGRADE, Earn Miles And Redeem FREE Flights…

Airline loyalty programs are much like Cinderella these days. We're just constantly waiting for the other shoe to drop. While other airlines have gutted, twisted, devalued, deleted and mangled their loyalty programs, Virgin Atlantic, one of the world's most unique airlines has stayed very true, keeping it's program free of crystal ball drama. Today the other shoe is officially dropping and naturally there's bad news, but also some good news for flyers...(Continue Reading)...

...

ROUND UP: British Airways NEW Check In Restriction, RocketMiles 3,000 Point Bonus, Hyatt Points SALE…

It's Thursday, and that means that it's generally the time where your work week becomes unbearable and planning your getaway escape trip becomes paramount. Well, we're here with good news to help you get away cheaper, better and sooner and a handy FYI to maintain your travel happiness. Here are the best travel and points opportunities of the day...(Continue Reading)...

...

Four BRILLIANT Things (You May Not Know) YOU CAN DO When Your Flight Is Delayed Or Cancelled…

Flight delays and cancellations are as inevitable as death and taxes, but dealing with them strikes a much more uplifting note. What travelers fail to realize, is that when things go wrong, they have options, they have power, and really, some travelers will end up much happier (and perhaps wealthier) than others and may even make it where they want to go on time. Here are four things to consider when things go wrong, which will definitely help...(Continue Reading)...

...
BoardingArea
Get the travel tips you can't afford to miss delivered right to your inbox. Subscribe below!

Get the travel tips you can't afford to miss delivered right to your inbox. Subscribe below!

* indicates required
Newsletter

You have Successfully Subscribed!